Refund & Cancellation Policy

1. General Refund Terms

Due to the nature of our digital services and AI-driven automation tools, which provide immediate value upon access, our general policy is:

• Subscription Fees: All monthly and annual subscription fees are generally non-refundable once the billing period has commenced.
• One-Time Payments: Fees for setup, custom deployments, or one-time credits are non-refundable.

2. Eligibility for Refunds

We may consider refund requests on a case-by-case basis under the following limited circumstances:

• Duplicate Billing: If you were accidentally charged twice for the same service.
• Technical Failure: If a persistent technical error on our side makes it impossible for you to use the core features of the platform for more than 5 consecutive business days, and our support team is unable to resolve it.
• Service Misrepresentation: If the service provided significantly differs from the description on our website at the time of purchase.

3. Cancellation Policy

You have the right to cancel your subscription at any time:

• Cancellation Process: You can cancel your subscription via your account settings or by contacting hello@zenxai.io.
• Notice Period: Cancellation must be requested at least 48 hours before the next scheduled billing date to avoid being charged for the subsequent period.
• Access After Cancellation: Upon cancellation, you will continue to have access to the service until the end of your current paid billing period.

4. Dispute Resolution

If you have a dispute regarding a charge, we encourage you to contact us directly before initiating a chargeback through your bank. Chargebacks can result in immediate account suspension and may delay the resolution of your inquiry.